Team Lead Customer Onboarding

Note: The listed salary range is based on the salary range for the Netherlands. Salary ranges may vary by location. Our Team Lead for Customer Onboarding is responsible for ensuring a world-class onboarding experience for our customers across all products and segments. This is a new role with the focus of centralising our regional Customer Onboarding operations and implementing global onboarding processes, metrics, digital journeys and internal workflows to increase customer satisfaction, efficiency, and time to value. Your 12-Month Journey During the first 3 months: You’ll learn our team, products and tools, getting to know our current state, and taking the first steps in centralising Onboarding at Tellent by establishing global team meetings, 1:1s, and getting under the hood of our existing systems and playbooks. Within 6 months: You’ll have developed and begun executing on your plan to standardise customer Onboarding processes across our Key, Scaled & Digital segments, both human-led, and self-service onboarding. You’ll have established initial KPIs for Onboarding consultants and for our digital Onboarding journeys, and be part of cross-departmental projects with partners in Sales, Support & CS. After 1 year: CSAT, time to first value and onboarding completion will have increased. You’ll be monitoring pitfalls and tension points in our updated customer journeys and implementing solutions to solve for these. You’ll act as a consultative resource for the Sales team t