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Cyclomedia
Customer Success Specialist
Low visibility — this company rarely posts on big job boards.
Cyclomedia is a technology company specializing in the acquisition, analysis, and delivery of spatial data, as well as the implementation of GIS systems, street-level solutions, and tools for infrastructure and urban space management. The company delivers projects for local governments, public administration, and commercial clients in Poland and across Europe. Join Cyclomedia as a Customer Success Specialist! You will work with public sector and local government clients, ensuring that our GIS and smart city solutions deliver real value. Your responsibilities Actively work with existing clients after contract signing to maximize adoption of implemented GIS solutions, street-level data, and infrastructure/urban management systems Guide clients through the practical and operational use of systems so that solutions are genuinely used in daily work—not just formally implemented Analyze how clients use the systems and identify untapped potential in functionalities, data, and modules Proactively recommend and sell additional solutions, modules, data, and services (upsell / cross-sell) based on real client needs and workflows Independently manage sales activities focused on growing existing accounts and collaborate with Account Managers on larger or more complex deals Prepare and present proposals for expanding cooperation, further implementation stages, and new system applications Build long-term relationships as a trusted advisor, combining GIS knowledge, system expertise, and unde