Snr global product support engineer II

  Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.   Key Responsibilities Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction. Resolve customer issues. Find containments fast, then drive structural solution and implementation. Responsible for IQ performance and improvement of released products. Collect and Analyze and report system performance data and define improvement plants. Lead a team of peers for problem solving and root cause analysis. Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects) Drive ASM SOP’s and protocol, able to guide co-workers on One COMM (FSM/Fiori), PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB Maintain and enhances procedures and documents checklists a