Snr Global Product Support Engineer II

  Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.   [Responsibilities] Customer Support & Escalation Management Act as the single point of contact (POC) for customer technical issues and requests Own customer escalations from problem identification through root cause analysis and final closure Lead cross‑functional task forces and interface with BU Engineering and global support teams to resolve critical issues Tool Performance & Availability Improvement Drive continuous improvement of system uptime, availability, and performance at customer sites Analyze top issues using Pareto and data‑driven methodologies and prioritize corrective actions Ensure implementation of corrective and preventive actions to avoid repeat issues Quality, NC, and Retrofit Management Manage Non‑Conformances (NCs) and lead completion of 8