Senior Manager, Product Strategy & Innovation

S'more about the team HelloFresh is looking for a Senior Manager, Product Strategy and Innovation to join our Product Innovation team as the ultimate champion for our customers. This role sits at the heart of our growth strategy, turning data into delight. You will be responsible for deep-diving into the customer journey, from the moment they browse our menu to the moment they take their first bite, identifying friction points and building the roadmap to solve them. You aren't just analyzing data; you are advocating for a world-class experience that keeps our customers coming back for seconds. Lettuce share what this role will be responsible for Be the Customer Experience Expert: Monitor and analyze key customer metrics, including Retention, Net Promoter Score (NPS), and qualitative feedback, to identify trends and friction points throughout the customer lifecycle. Drive Hypothesis-Based Research: Use a scientific approach to identify opportunities for improvement. You’ll form hypotheses, gather data, and perform deep-dive research to prove (or disprove) what will move the needle for our customers. Lead Customer Advocacy: Act as the "Voice of the Customer" across the organization. You will partner with Culinary, Procurement, Tech, and Operations to build a compelling, data-backed case to invest in customer-facing improvements. Own Strategic Scoping: Build and maintain a comprehensive roadmap of customer improvement initiatives. You will be responsible for forecasting the rete