Senior Customer Success Manager - Enterprise DACH (f/m/d)

At ChannelEngine, we connect brands, wholesalers, and retailers to global marketplaces. With our fast-growing SaaS solution, we empower businesses to automate and scale their international e-commerce activities. As part of our growth ambition, we are shifting our Customer Success department towards a growth engine. Your mission as Senior CSM: As a Senior Customer Success Manager, you will own and drive strategy for our high-value Enterprise accounts in the DACH region (Germany, Austria, Switzerland). Based in our Berlin office (hybrid - at least 2 days a week), you will focus on turning complex enterprise clients into long-term growth engines and customer champions. You will bridge the gap between strategic account expansion, platform adoption, and cross-departmental collaboration, ensuring customer success is truly at the center of everything we do across Sales, Product, Delivery, and Support. What will you do as our Senior CSM? Own your portfolio and protect NRR: take on a dedicated portfolio of 25-45 Enterprise DACH accounts, with full ownership of NRR, churn prevention, and expansion. You'll drive proactive account management, health score tracking, QBRs/EBRs, stakeholder mapping, and early risk detection, partnering with C-level and senior e-commerce leads to build long-term value and turn clients into active brand champions. Drive GMV growth and deepen platform value: connect ChannelEngine's capabilities to each customer's marketplace strategy across Amazon, Otto, Zalan