Senior Cloud Network Engineer – Customer Support

  WHO WE ARE:   Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai .    ABOUT THE ROLE: As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team.  This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products. This is a weekend shift role, with working hours spanning Sunday through Thursday. KEY RESPONSIBILITIES: Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers. Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products. Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practic