Operations Engineer

Job Description As the Operations Engineer, you will support the performance and resilience of warehouse operations across Australia through structured process improvement, escalation handling, and continuous improvement execution. You will combine operational oversight with cross-functional collaboration to ensure warehouses are aligned with business goals, new initiatives are delivered successfully, and persistent issues are addressed effectively. This role is based in Eastern Creek and reports to the Senior Operational Excellence Manager. You will… Lead the development and embedding of a performance management framework for the downstream supply chain, translating strategic objectives into measurable operational KPIs. Partner with internal teams to develop, optimize, and integrate tools, systems, and performance dashboards into daily operations. Ensure operational teams understand and adhere to the Target Operating Model (TOM) and embed the escalation framework across sites. Collaborate closely with supply chain teams, SCM Tech, and other relevant departments to ensure cross-functional alignment and support change management efforts. Develop supporting documentation, SOPs, and onboarding materials, and deliver training sessions to promote framework adoption. Act as the first point of contact for technical issues escalated across the supply chain, triaging and resolving or escalating as appropriate. Support the implementation of Continuous Improvement (CI) roadmaps for each