Offboarding Agent

Our users trust us to keep their money safe and their banking experience stable. As our Offboarding Agent, you’ll handle sensitive account closures quickly, fairly, and in line with regulations. You’ll make sure users are clearly informed, funds are handled securely, and the process remains professional, compliant, and respectful from start to finish. Take Ownership As an Offboarding Agent, you’ll own the final stage of the user journey for accounts that need to be closed due to misuse, fraud, money laundering, or policy violations. Specifically, you’ll be in charge of: ⚡ Swift and accurate offboarding: Handle offboarding escalations, formal complaints, and manual refunds quickly, accurately, and within the required deadlines. 💬 Clear user communication: Make sure users understand the decision, timeline, next steps, and what will happen with their funds. 🔐 Secure handling of funds and assets: Ensure funds, crypto, and stocks are handled securely and transparently, in line with laws, regulations, and internal policies. 🧠 Risk-based case handling: Assess higher-risk cases carefully, use the right workflows and tools, and make sure decisions are properly justified and documented. 🛠️ Process improvement: Identify recurring issues, work with stakeholders to fix root causes, and help improve offboarding workflows, automation, and user communication.