Manager, Customer Success Management

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. The Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify. What you'll do In this manager role you'll be responsible for a high-performing team of Customer Success Managers. You'll lead and coach the team, helping them deliver on ambitious targets, as well as work directly with executives at existing enterprise Stripe customers. Responsibilities Recruit, train, and lead a team of Customer Success Managers Help drive an engagement model focused on high-growth accounts Develop both the long-term vision and strategy for the team and drive progress toward key metrics Be accountable for increasing revenue, managing day-to-day operations, and scaling the team Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills Work cross-functionally across the organization to shape soluti