Head of Global Capability Centre

Role Purpose The Head of the Global Capability Centre (GCC Lead) will build and scale DEPT®’s GCC into a high-performing, globally trusted delivery hub. They will lead strategy, capability development, organisational design, technical maturity, and operational excellence. The role requires deep experience running and scaling capability centres, strong technical leadership, and the ability to connect and align teams across Hexaware and DEPT® globally so they operate as one integrated unit. Key Responsibilities 1. Strategic Leadership & Centre Growth Build long-term capability across engineering, QA, AI/data, PM/BA, and other technical and delivery disciplines. Define and execute the multi-year strategy to establish the GCC as a core global delivery hub for DEPT®. Lead the operating model, governance cadence, reporting structure, and performance framework for the GCC. Align GCC capacity and capability growth with global market demand and regional priorities. Represent the GCC as a senior DEPT® leader in global forums and leadership discussions. 2. Organisational Design & Leadership Structure Design and build the full organisational structure for the GCC, including hiring and developing craft leads, people managers, and operational roles. Lead all GCC teams directly, establishing a strong leadership spine and effective succession planning. Set clear goals, capability standards, performance metrics, and review rhythms for all GCC functions. Embed DEPT®’s culture, leadersh