Director, User Research - Product Design

Datadog is hiring a Research leader to define the next evolution of our research practice. You will lead a group that integrates human insights with quantitative depth and AI-driven synthesis to build the right products for our customers while driving measurable business impact. At Datadog, we help customers visualize and troubleshoot complex, distributed systems at scale and keep them healthy. As the Director of User Research, you will lead the charge in transforming dense technical signals into human-centric experiences by establishing a research culture that is fast, actionable, and deeply integrated into our product development lifecycle. In this role, you will build a lean, high-impact team of researchers while simultaneously empowering our entire design and product organization with the methods and tools needed to deeply understand customer pain points and motivations. You will be responsible for moving the team beyond tactical, project-level work toward strategic influence that drives measurable business outcomes. What you’ll do: Grow, manage and mentor a talented group of researchers to operate at the frontier of the field. Establish a Mixed-Methods Practice ensuring researchers can analyze product telemetry and statistical data ("the what") alongside qualitative insights ("the why"). Scale Research Capabilities by defining inquiry methods and teaching the broader organization (designers and PMs) how to use them to run deep, insight-driven probes. Take accountability