Customer Program Manager Product PP Customer Experience(Platform Products) Shanghai, China

Customer Program Manager Location : Shanghai, China Contract : Employee, Full Time Category : Product Team : PP Customer Experience Department : Platform Products Apply to this Job Apply now Apply now Share this job The impact you'll make Manage post-sales activities and delivery of customer programs for Automotive and Enterprise clients in China. Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations. Accountable for program delivery within budget while addressing complex customer needs and requirements. Establish and nurture strong relationships with customers, working closely with account managers to address escalations. Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards. Facilitate cross-functional meetings, documenting critical communications and engaging with engineering and product units. Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery. Act as a spokesperson for senior stakeholders, promoting a culture of collaboration and customer obsession. Representing the customer in the TomTom product units, such that the customer’s requirements and needs are getting addressed; following up on projects, operational activities and delivery schedules that are critical to the customer . What you'll need Bachelor’s degree in Engineering, Computer Science, or a related field; strong experience across the software development lifecycle. Min