Collections Specialist (German Speaking) - (w/m/d) Operations Berlin

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is looking for a Collections Specialist to join our team. You will be part of the Finance team and you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you! Please note this role is based in Berlin, Germany What you’ll be doing: Proactively manage and follow up on delinquent portfolio accounts through consistent outbound calls, emails, and customer outreach Drive timely resolution of past-due balances through active customer engagement and follow-up, maintaining good account standing Identify, prepare, and forward accounts to appropriate collection agencies when needed Maintain ongoing communication with collection agencies to resolve delinquent accounts Generate and review reports in Excel/Google Sheets to identify and prioritise overdue accounts for action Assist in month-end closing processes related to accounts receivable and payment discrepancies Monitor customer account details for non-payments, delayed payments, and other irregularities, flagging issues early Provide exceptional customer service by responding to inquiries and resolving issues promptly What you need to bring: Prior exp