Associate Manager, CRM

    S'more about the team HelloFresh is looking for an Associate Manager to support growth and add sophistication to our customer touchpoints, with the goal of improving retention and reducing churn. As a member of our Customer Relationship Marketing (CRM) team, you will understand the inner workings of how to use data along with optimized creatives, orchestrated across channels to craft compelling customer experiences with the HelloFresh brands. Candidates must have a passion for CRM marketing (with email being a major component!) and be able to independently solve marketing problems and obstacles, develop multiple cross-functional relationships, and adapt to the needs of the business to work towards set goals. Attention to detail, quality of work, cross collaboration and reliability are all integral to success. Lettuce share what this role will be responsible for Be part of our international CRM Operations department with teams in Toronto (CA), New York (USA) and Berlin (Germany). Oversee the creation, management and optimization of CRM campaigns across various channels, including email, SMS, and app. Build and optimize complex & personalized journeys within our CRM platforms to drive business impact and retention for prospect, active and lapsed customers by treating CRM as a core product feature. Partner cross-functionally with Audience Managers, Engineers, Product and Marketing Analytics teams to translate customer insights and business targets into scalable