Account Supervisor

Purpose The Account Supervisor is responsible for leading the day-to-day management and execution of integrated CRM and marketing programs. This role serves as the central point of coordination across internal teams and client stakeholders, ensuring work is delivered on time, on brief, and aligned to client goals. Candidates will bring strong organizational leadership, clear communication, and a growing ability to connect program execution to performance outcomes. Responsibilities Lead day-to-day CRM and integrated marketing program execution across lifecycle stages (Acquisition, Loyalty/Engagement, Reactivation, Win-back) Working with Project Management, manage workflows, deliverables and timelines across Strategy, Creative, Data/Analytics and Production Serve as the primary point of contact for mid-level clients, ensuring clear communication and alignment on priorities, deliverables, and next steps Facilitate client meetings, including agenda development, documentation of key decisions, and ownership of follow-ups and action items Serve as the team connector and lead source of program details & information Partner with internal teams to translate client needs into clear briefs and actionable direction Ensure all work is delivered on time, on brief, and within approved scope Support the development and execution of CRM programs from concept through launch, including coordination of reporting and optimization cycles Identify potential risks, timeline challenges, or scope